Tips on Running Your Business – Customer Service

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This article by Ed Mitzen, Founder of Fingerpaint, includes tips that all executives can use to increase customer satisfaction. His article titled, “What Flying Southwest Taught Me About How to Run My Business,” include some gems that are common sense ways to set your company apart from its competitors. Continue reading

What Engineers Want from eNewsletters. Data to Help You Get the Business

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Information from CFE Media and Trew Marketing show that engineers subscribe a total of nine eNewsletters. They are information hungry bunch. Marketers use eNewsletters because of they provide the biggest bang for their bucks. Continue reading

Sales Power: The Secrets of What Every Customer Wants

Surprisingly, the best price and best value is at the bottom of the customer’s priority list according to research conducted by The Rain Group. According to the survey, customers tend to buy from sellers who are outstanding at the following issues: Continue reading

Get Ready for the Changing Face of B2B Marketing

The business-to-business marketplace is changing. While this may not come as a surprise, the way things are evolving might serve as a wake-up call for some brands. That’s because over the past two years, there have been some rather interesting shifts, not just in how B2B buying decisions are happening, but also in who’s responsible for them. Continue reading

Why Website Messaging Must Be Part of Your Company’s Sales Pitch

New research reveals that the average sales cycle in nearly all industries has shortened dramatically. Just a decade ago, closing a sale required an average of 5.6 personal interactions. Today, the decision to buy develops in a blistering 1.7 meetings. What’s more, many prospects reach their decision before the salesperson slams the car door shut in the parking lot. Continue reading

How to Build Bridges Between Sales and Marketing for Better Results

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Sometimes, marketing people don’t understand sales people. And sales people don’t understand marketing. I’ve heard marketing people say sales is arrogant and lazy and ignores marketing’s efforts. Likewise, I’ve heard sales people opine that marketing is irresponsible and irrelevant. They never get anything useful from marketing. Continue reading

What Your Competitors’ Are Using Against You

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Benchmark Research. Ongoing Information to:
– Detect Competitive Threats, Market Shifts and New Opportunities
– Continually Measure Your ProgressHow do you get market feedback? How often do analyze trends? Been surprised by a competitive threat or market shift? What is your company’s reputation in the marketplace? Continue reading

Internet of Things (IoT) Rewards and Risks

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The Internet of Things (IoT) is the network of physical objects or “things” embedded with electronics, software, sensors and connectivity to enable it to achieve greater value and service by exchanging data with the consumer, manufacturer, operator and/or other connected devices. Each thing is uniquely identifiable through its embedded computing system but is able to interoperate within the existing Internet infrastructure. Continue reading

How to Write a Great Sales and Marketing Section for Your Business Plan

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Like any other investment you would make, money spent on marketing must generate a return. (Otherwise why make the investment?) While that return could simply be greater cash flow, good marketing plans result in higher sales and profits.

So don’t simply plan to spend money on a variety of advertising efforts. Do your homework and create a smart marketing program. Here are some of the basic steps involved in creating a marketing plan. Continue reading

Control System Integrator Digital Marketing Performance Gets a Failing Grade

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Many industrial/manufacturing industries lag behind in their adoption of modern digital marketing practices, largely due to target demographics that have been slow to embrace social media and mobile computing. However, with digital trends accelerating and workforce demographics rapidly changing, businesses are being forced to adapt quickly. Continue reading